Schiffahrtsgesellschaft Vierwaltstättersee

To secure its market position, the Lucerne Shipping Company (SGV) wants to more transparently structure the processes of its autonomously operating business units and better exploit potential synergies. A major step in this direction is the harmonisation of the IT landscape.

Client Profile

The SGV is Switzerland’s leading navigation company. An innovative and tradition-rich enterprise, it offers first-rate services and unique customer experiences in its core competencies of shipping, ship technology and gastronomy.

Task Solutions

  • Develop a visionary process and IT landscape for the entire SGV Group
  • Optimise the cross-departmental processes
  • Evaluate a standardised IT system landscape (ERP and reservation system)
  • Establish logical and secure decision-making criteria
  • Phase-appropriate communication with internal and external stakeholder groups

Client Benefits

  • Centralised ERP for the SGV Group
  • Significantly greater cost and revenue transparency
  • Electronic processes for internal ordering replace former paper-based ones
  • New reservations system processes the 22'000 reservations per year
  • All ships and external branches now linked to the IT system landscape
  • Massively improved mutual understanding between business units

Contacts related to this reference

Manuel Dudler

Tel.: 
+41 44 786 33 11

Matthias Windel

Tel.: 
+41 44 786 33 11