Glossary of Lean Management and Supply Chain Management terms

For mutual understanding: short definitions of important terms from the world of continuous improvement and Supply Chain Management


Click on one of the letters beneath to check the glossary for terms beginning with that letter.


8D process

An 8D report is generated as a result of the 8D process, which is carried out as a part of quality management if there is an issue between a supplier and a customer. 8D stands for the eight mandatory process steps carried out when processing a claim, in order to get to the root cause. The report includes the type of claim, responsibilities and measures taken to prevent the problem from recurring:

D1 Establish the team
D2 Describe the problem
D3 Define interim containment action
D4 Determine the root cause(s)
D5 Choose permanent corrective action
D6 Implement permanent corrective action
D7 Prevent recurrence D8 Recognize the team